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Venture Profile: Paul Margolis, Longworth Ventures
By Angel Mehta, Managing Director, Sterling-Hoffman Executive Search
The removal-by-force of an entrepreneur from his own
fledgling company has become almost tradition in the
game of early stage investing. But every now and then,
an entrepreneur has the foresight and wisom to recognize
when it’s time to move on and hand the reigns to someone
else. Paul Margolis – former CEO of Marcam Corporation
– was one of them. Sterling-Hoffman Managing Director,
Angel Mehta, talks to Founder of Longworth Ventures,
Paul Margolis, about the joy of outgrowing your baby,
and getting other people to do your work.
Angel Mehta: In 1995, you retired from Marcam
Corporation, the company you founded in 1980. Most
founders I know that stay with a company for that long
are in it for life. Why did you end up leaving?
Paul Margolis: Towards the end of my tenure there, I
started making a number of mistakes – and it was very
obvious to me. The company had grown to a little over
$200M in revenue by around 1990, which means we were
growing nonstop until then, but it was important to get
somebody with experience in there. By that time we had
1200 people, I had many people working for me who had
done a lot before and I’d built a great Board. Managing
a company isn’t something you can really learn in
school. It’s best learned through a mentoring process. I
think it’s one of those things where you do it, make
some mistakes, and somebody says, you know, you’re
making all those mistakes, you should really do this
instead. It really doesn’t lend itself well to figuring
it out as you go. So what happens a lot of times, and it
definitely happened with me, is you get somebody who’s
pretty smart and pretty confident in their intelligence
and they think, you know, I’m tired of people telling me
you haven’t done it before. I can figure this out.
More than anything else I’ve seen, management isn’t
something that yields very well to figuring it out like
an equation. It’s much more lessons learned. When I see
experienced managers making mistakes, it’s just that
they don’t know some proven things that work. The only
way you really know them is by putting them to work in
the process.
That’s why, when you look at big companies that are well
run, they do that really well. IBM does that really
well. Xerox did that really well. We’re just talking
about IT companies. There are plenty of companies
outside technology; GE does that really, really well.
That’s where they’re focused on.
Angel Mehta: What were some of the mistakes that made it
very obvious to you that it was time to move on?
Paul Margolis: When an organization gets big, the
person at the top has to find a way to keep things
simple and to keep himself at a high level. I always say
that Ronald Reagan proved that even the biggest job on
the planet can |
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Venture Profile:
Paul Margolis,
Longworth Ventures
- Favorite Band:
Eric Clapton
- Hobbies: Skiing, Sailing
- Biggest Fear: What I don't know
- Passionate about: Ethics, Doing the Right Thing
- Favorite Movie: It's a Wonderful Life
- Favorite Color: Blue
- Least liked Food: Greasy Spoon
- Most Admires: Gandhi
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be a part-time job if you just hire the right people and
keep it
simple. Many people were frustrated by his presence
because they thought he was a simpleton.
But he found a way to have a very successful presidency
by most objective means, whether you agreed with his
politics or not, by keeping it simple and hiring great
people.
What happened to me, to answer your question, was
because of very high energy I kept allowing myself to
get dragged down into the details, and then I found
myself trying to make decisions below my level of
authority in the organization. That screws up everything
in a company because, first of all, people don’t feel
empowered; second, they don’t feel responsible. They can
just stand back and say: “Well, I’ll just wait for the
boss to decide,” and then you end up being like the
proverbial boy with the finger in the dike. It’s just
not the way you run a sizeable organization. So people
who’ve been mentored properly understand that they need
to find a way to keep at a high level and not allow
themselves to be tempted to get drawn down into the
details.
I’ll go with that presidential analysis again, you know,
Jimmy Carter and Ron Reagan. Jimmy Carter was a nuclear
engineer, graduated near the top of his class, very
accomplished, chosen by Admiral Rickover as the best of
the best. He’d throw himself into the job. He was young
and energetic and he’d give everything out and he got
eaten alive in that job.
Ron Reagan hired a bunch of people. He kept it simple,
went home early, went to sleep early. Because he kept it
simple. I did that really poorly because I hadn’t done
it before.
Angel Mehta: Could you give examples of things that you
think entrepreneurs and small companies have a tendency
to over-complicate in an organization as it grows?
Paul Margolis: One is evaluation and measurement,
especially in smaller companies. People build very
complicated evaluation and measurement systems that
personally I think are distracting and then you see them
struggle, struggle, struggle and struggle with the
evaluation. Sure, each person’s decision is difficult
and painful, but I think after you’ve done that kind
thing for a while, you’re sort of good at it, and get
comfortable with making the hard decisions fast. But the
people who haven’t done it before find the whole thing
scary. I think a lot of it is accepting that you’re
going to make mistakes. At a certain point for me, a
light bulb went on and I realized that I was going to
make a lot of mistakes in decision-making and that’s
fine as long as I sort of did it quickly and did the
best job I could.
Angel Mehta: You’ve had the experiences now of an
entrepreneur, an operating executive, and a venture
capital investor. Which do you prefer?
Paul Margolis: Well I like being a venture guy because
I’m personally better suited to it. A good venture
capitalist is typically behind the scenes in a
supporting role, so the kind of person who likes to be
on stage, likes to be a leader, to be in control, or
likes to get their arms around one thing and make it
perfect is a terrible venture capitalist. In venture
capital, if you’re doing it right, you’re not in control
and not getting the recognition as you’re supposed to be
giving that to the company. So you have to deal with the
frustration of never getting to work on one thing until
it is perfect.
I really like being an advisor. I don’t find it
frustrating not being in control because I’ve already
had my opportunity to be in control, and I don’t
particularly need to be on the stage or in the
limelight. I like working on a bunch of different things
at the same time, so it sort of works really well for
me. I think I’m better cast in the venture role than in
the CEO role.
Angel Mehta: Fortune Magazine once did a feature called
“The Best Advice I Ever Got.” How would you answer that
question?
Paul Margolis: A guy I had on my team gave me a lot of
advice about how to delegate and make sure that
responsibility gets pushed down an organization and not
allow the organization to push responsibility up. It was
one of the most important lessons I ever learned.
Paul Margolis is a Partner with
Longworth Ventures. He brings more than 25 years of
entrepreneurial and investor experience to Longworth. In
1980, Paul co-founded enterprise resource planning (ERP)
software leader Marcam Corporation, which grew under his
15-year leadership to over $200 million in revenues and
more than 1,200 employees. As CEO, he led Marcam’s successful IPO in 1990. As Chairman, he led the spinout
of Marcam Solutions and Mapics, Inc. into two public companies in 1997, achieving a market capitalization of more than $380 million. Paul helped found the Open Applications Group, an enterprise software industry association, and was its first Chairman. For article feedback, contact Paul at
paul@longworth.com
Angel Mehta is Managing Director of Sterling-Hoffman, a
retained executive search firm focused on VP Sales, VP
Marketing, and CEO searches for enterprise software
companies and lead investor in
www.softwaresalesjobs.com, the #1 site for
software sales jobs. Angel can be reached for feedback
at
amehta@sterlinghoffman.net
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